Название: Customer Service Training 101: Quick and Easy Techniques That Get Great ResultsАвтор: Renee Evenson
Издательство: AMACOM
Год: 2010
Формат: PDF
Размер: 1 Мб
Язык: английский / English
Good customer service is a given for any company that wants to survive in an ultra-competitive business landscape. But the truly dominant companies in any industry have taken their service programs to new heights, providing truly exceptional customer experiences that build loyalty, create genuine relationships, and generate unparalleled word-of-mouth marketing.